Terms of service
Effective Date: August 23, 2026
Welcome to upnadress.com. These Terms of Service (“Terms,” “Terms of Service,” or “Agreement”) govern your access to and use of the upnadress.com website, online store, products, services, and related features operated by Alak Das, located at Village – Damodarpur, Iswarpur, Chandipur, District – Purba Medinipur, West Bengal, PIN – 721659, India.
By accessing our website, browsing our products, placing an order, creating an account, or using any service provided through upnadress.com, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service. If you do not agree with any part of these Terms, please do not use our website or services.
1. About Upnadress
upnadress.com is an online Men’s Fashion store offering fashion products and related accessories to customers. Our objective is to provide customers with convenient online shopping, product information, secure ordering, and reliable delivery services.
The website is operated by:
Business Owner: Alak Das
Business Name/Website: upnadress.com
Category: Men Fashion
Email: upnadress@gmail.com
Phone: 8372877522
Address: Village – Damodarpur, Iswarpur, Chandipur, District – Purba Medinipur, West Bengal, PIN – 721659, India
GSTIN: 19APUPD0244E1Z0
Throughout these Terms, “we,” “us,” “our,” and “Upnadress” refer to the owner and operator of upnadress.com. “You,” “customer,” and “user” refer to any person accessing or using our website.
2. Acceptance of Terms
By using upnadress.com, you confirm that you are legally capable of entering into a binding agreement under applicable law. If you are purchasing products on behalf of another person, you confirm that you have the necessary authority to do so.
These Terms apply to all visitors, customers, users, and others who access or use the website.
We reserve the right to update, modify, or replace these Terms at any time. Changes may be posted on this page without individual notification. Your continued use of the website after changes are published constitutes acceptance of the revised Terms.
Customers are encouraged to review these Terms periodically before placing an order.
3. Website Use
You agree to use upnadress.com only for lawful purposes and in accordance with these Terms.
You must not:
- Use the website for fraudulent or unlawful activities.
- Attempt to gain unauthorized access to our website, server, database, or systems.
- Introduce viruses, malware, harmful code, or other destructive material.
- Interfere with the normal operation or security of the website.
- Copy, reproduce, distribute, or exploit our website content without permission.
- Use automated systems to scrape or collect website information without authorization.
- Submit false, misleading, or fraudulent information.
- Place orders with no genuine intention to purchase.
- Abuse promotional offers, discount codes, or other customer benefits.
We reserve the right to restrict, suspend, or terminate access to our website if we reasonably believe a user has violated these Terms.
4. Product Information
We make reasonable efforts to ensure that product names, descriptions, photographs, specifications, prices, sizes, colors, and other information displayed on our website are accurate and useful.
However, minor variations may occur because of:
- Different screen or device settings.
- Lighting conditions during photography.
- Manufacturing or packaging variations.
- Differences between product batches.
- Changes made by suppliers or manufacturers.
Product images are provided for general representation. Actual colors, patterns, textures, packaging, or appearance may vary slightly from photographs displayed on the website.
We reserve the right to correct product information, descriptions, specifications, availability, or pricing errors at any time.
5. Product Availability
All products displayed on upnadress.com are subject to availability.
Adding an item to your cart does not guarantee that the product will remain available until checkout or payment confirmation.
If a product becomes unavailable after you place an order, we may contact you regarding an alternative, replacement, cancellation, or refund, as applicable.
We reserve the right to limit the quantity of products that can be purchased by a customer, household, account, or order.
6. Pricing and Taxes
Product prices displayed on the website are shown in Indian Rupees (INR), unless otherwise stated.
Prices may change at any time without prior notice. Such changes will generally not affect orders that have already been successfully confirmed, except where an obvious pricing or technical error has occurred.
Applicable taxes, including GST where required, may be included in the displayed price or calculated during checkout depending on the product and applicable requirements.
If an obvious pricing error occurs because of a technical or human error, we reserve the right to cancel the affected order and provide an appropriate resolution.
7. Orders and Order Acceptance
When you place an order through upnadress.com, you are making a request to purchase the selected products.
After receiving your order, we may send an order confirmation through the contact information provided by you. An order confirmation does not necessarily guarantee that the order will be fulfilled if the product is unavailable, information is incorrect, payment fails, or other legitimate circumstances prevent fulfillment.
We reserve the right to accept, reject, cancel, or limit an order at our discretion where permitted by applicable law.
We may cancel an order if:
- Product inventory is unavailable.
- Incorrect pricing or product information was displayed.
- The customer provided incomplete or inaccurate information.
- Payment authorization fails.
- The order appears fraudulent or suspicious.
- The delivery address cannot be serviced.
- The customer has violated these Terms.
- Circumstances beyond our reasonable control prevent fulfillment.
If an eligible prepaid order is cancelled by us, the applicable amount will be refunded through the appropriate payment method or process.
8. Customer Information
When placing an order, you agree to provide accurate, complete, and current information, including your name, delivery address, phone number, email address, and payment information where applicable.
You are responsible for ensuring that the information submitted during checkout is correct.
Upnadress is not responsible for delays, failed deliveries, additional delivery attempts, or other issues caused by incorrect or incomplete information supplied by the customer.
If you discover an error in your order information, please contact us as soon as possible at upnadress@gmail.com or 8372877522.
9. Payment
Customers may be offered one or more payment methods at checkout depending on availability.
Payment methods may include online payment options and, where offered, Cash on Delivery (COD).
For prepaid orders, the customer authorizes the applicable payment provider to process the amount shown at checkout.
For COD orders, customers agree to pay the total amount due when the order is delivered.
We may cancel or restrict orders associated with suspected payment fraud, repeated failed deliveries, misuse of COD services, or other suspicious activity.
10. Cash on Delivery
Where Cash on Delivery is available, customers must provide a valid delivery address and reachable phone number.
Customers placing COD orders are expected to accept and pay for the order when delivered.
Repeated refusal of legitimate COD orders, providing fake contact details, or intentionally placing fraudulent orders may result in cancellation of future COD privileges or restriction of website access.
COD availability may depend on the customer's location, product, order value, courier service, and other operational factors.
11. Shipping and Delivery
We aim to process and dispatch confirmed orders within a reasonable period. Estimated delivery times may vary depending on the destination, courier partner, product availability, weather, public holidays, transportation conditions, and other circumstances.
Delivery estimates are provided for guidance and are not always guaranteed.
Customers should ensure that someone is available at the delivery address when required.
Delays may occur because of circumstances outside our reasonable control, including natural disasters, severe weather, transportation disruptions, courier issues, strikes, government restrictions, or other unforeseen events.
For detailed information about delivery, customers should refer to our Shipping Policy available on the website.
12. Returns, Exchanges, and Refunds
Returns, exchanges, replacements, and refunds are governed by our applicable Return and Refund Policy.
Customers should review that policy before purchasing products.
Products may need to satisfy specific eligibility conditions for return or exchange, including applicable time limits, product condition, original packaging, tags, accessories, and proof of purchase.
Items that have been used, damaged, altered, washed, or returned without required accessories or packaging may not qualify for return where permitted by our policy and applicable law.
Refunds, where approved, will be processed according to the applicable refund procedure and payment method.
Nothing in these Terms is intended to remove or restrict any rights that cannot legally be excluded under applicable consumer protection laws.
13. Product Defects or Incorrect Items
If you receive an incorrect, damaged, defective, or materially different product, please contact us as soon as reasonably possible with your order details and appropriate photographs or other evidence where requested.
We may review the issue and determine an appropriate solution in accordance with our Return and Refund Policy and applicable law.
Customers should not dispose of or significantly alter a disputed product before the matter has been reviewed if the product may need to be inspected.
14. Promotions and Discount Offers
From time to time, Upnadress may offer discounts, promotional campaigns, coupons, special prices, or other promotional benefits.
Promotions may have separate terms, eligibility requirements, validity periods, product restrictions, or usage limits.
Unless specifically stated otherwise, promotional offers cannot be combined with other offers.
We reserve the right to modify, suspend, or withdraw a promotional offer where permitted by law.
Any misuse, manipulation, or fraudulent use of promotional offers may result in cancellation of the relevant order or withdrawal of the promotional benefit.
15. Intellectual Property
All content appearing on upnadress.com, including text, product descriptions, graphics, logos, photographs, icons, designs, page layouts, website elements, and other materials, may be owned by or licensed to Upnadress or its respective content providers.
Such content is protected by applicable intellectual property laws.
You may access and use website content for personal and lawful shopping purposes only.
You must not reproduce, copy, modify, publish, distribute, sell, transmit, display, or commercially exploit website content without prior written authorization.
The Upnadress name, branding, logos, and associated materials may not be used in a way that suggests unauthorized affiliation or endorsement.
16. User Reviews and Content
If the website allows customers to submit reviews, comments, photographs, feedback, or other content, you agree that such content must be lawful, truthful, relevant, and non-abusive.
You must not submit content that:
- Is fraudulent or misleading.
- Infringes another person's intellectual property.
- Contains offensive, abusive, threatening, or unlawful material.
- Contains malicious software or harmful code.
- Violates another person's privacy.
- Promotes illegal activity.
- Impersonates another individual or organization.
By submitting content where permitted, you grant Upnadress permission to use, reproduce, display, and publish the submitted content for legitimate business, promotional, customer-service, or website purposes, subject to applicable law.
We reserve the right to remove content that violates these Terms or applicable law.
17. Third-Party Services
Our website may use third-party services, including payment gateways, courier companies, technology providers, analytics services, hosting providers, and other service providers.
These third parties may operate under their own terms, conditions, and privacy policies.
We are not responsible for the independent policies, systems, availability, or actions of third-party services, except to the extent required by applicable law.
18. Privacy
Your use of upnadress.com may involve the collection and processing of information necessary to operate our online store, process orders, provide customer support, arrange delivery, process payments, and improve our services.
Our handling of personal information is described in our Privacy Policy.
By using the website, you acknowledge that information may be processed in accordance with that policy and applicable law.
19. Disclaimer
We strive to maintain a reliable and useful online shopping experience. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.
Website content may occasionally contain typographical errors, technical inaccuracies, outdated information, or temporary disruptions.
We may update, modify, suspend, or discontinue any portion of the website or its services without prior notice where permitted by law.
Nothing in these Terms excludes any liability or consumer right that cannot legally be excluded.
20. Limitation of Liability
To the maximum extent permitted by applicable law, Upnadress will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or products, except where such liability cannot legally be excluded.
Our liability in relation to a particular order or product will be subject to applicable law and the rights and remedies available to the customer.
Nothing in these Terms limits liability for matters that cannot legally be limited or excluded.
21. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the website, violation of these Terms, fraudulent activities, or infringement of another person's rights.
This provision does not limit any rights or remedies available to consumers under applicable law.
22. Account Security
If you create an account on upnadress.com, you are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account.
You should notify us promptly if you believe that your account has been accessed without authorization.
We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, unlawful, or unauthorized activities.
23. Termination
We may suspend or terminate your access to the website if you violate these Terms, engage in fraudulent activities, misuse our services, or otherwise use the website in a manner that may harm our business, customers, systems, or other users.
You may stop using our website at any time.
Provisions relating to intellectual property, liability, disputes, and other obligations that by their nature should continue after termination will remain effective.
24. Force Majeure
We will not be responsible for failure or delay in performing our obligations when caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, floods, fires, pandemics, government restrictions, war, civil disturbances, strikes, transportation failures, courier disruptions, internet outages, technical failures, or other unforeseen events.
We will make reasonable efforts to resume affected services when circumstances permit.
25. Governing Law
These Terms of Service are governed by the laws applicable in India.
Any dispute relating to the website, products, services, or these Terms will be subject to the jurisdiction of the appropriate courts and authorities having legal jurisdiction over the business location, subject to applicable consumer protection laws and other mandatory legal requirements.
26. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it legally enforceable where possible.
The remaining provisions will continue to remain effective.
27. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and other applicable website policies, constitute the terms governing your use of upnadress.com and your purchase of products through the website.
If there is a conflict between these Terms and a specific mandatory consumer right under applicable law, the mandatory legal requirement will prevail.
28. Contact Us
If you have questions about these Terms of Service, your order, products, returns, payments, or any other matter related to upnadress.com, you can contact us using the information below:
Upnadress
Owner: Alak Das
Email: upnadress@gmail.com
Phone: 8372877522
Address: Village – Damodarpur, Iswarpur, Chandipur, District – Purba Medinipur, West Bengal, PIN – 721659, India
GSTIN: 19APUPD0244E1Z0
Business Category: Men Fashion
We appreciate your trust in Upnadress and encourage you to read these Terms and our other store policies carefully before placing an order.
Thank you for shopping with upnadress.com.