Refund policy
Effective Date: August 23, 2026
Welcome to upnadress.com, an online men’s fashion store operated by Alak Das. We are committed to providing our customers with quality fashion products, a smooth shopping experience, and reliable customer support. This Return and Refund Policy explains the conditions and procedures applicable to returns, exchanges, replacements, cancellations, and refunds for purchases made through our website.
By placing an order on upnadress.com, you acknowledge that you have read and agreed to the terms of this Return and Refund Policy. Please read this policy carefully before making a purchase.
1. About Our Store
Store Name: upnadress.com
Business Owner: Alak Das
Business Category: Men Fashion
Email: upnadress@gmail.com
Phone: 8372877522
Address: Village – Damodarpur, Iswarpur, Chandipur, Dist. Purba Medinipur, West Bengal – 721659, India
GST No.: 19APUPD0244E1Z0
Our goal is to offer men’s fashion products that combine style, comfort, quality, and value. While we take reasonable care to inspect and pack products before dispatch, issues can occasionally occur during manufacturing, handling, or transportation. This policy provides a fair process for resolving such issues.
2. Eligibility for Returns
Customers may request a return or replacement when the product received meets one or more of the following conditions:
- The product is damaged upon delivery.
- The product is defective or does not function as described, where applicable.
- The wrong product, size, color, or variant was delivered.
- The product received is materially different from the product ordered.
- The product is missing from the package despite appearing on the order confirmation.
To qualify for a return or replacement, the customer must contact us within the applicable return period specified on the product page, order information, or return instructions.
Products returned outside the applicable return period may not be accepted.
3. Product Condition for Return
For a return to be accepted, the product should generally be in its original condition. Customers should ensure that:
- The product has not been unnecessarily worn, washed, altered, or damaged.
- Original tags, labels, packaging, and accessories are retained wherever applicable.
- The product is returned with its original invoice or order details.
- The product has not been damaged due to customer misuse, negligence, improper washing, ironing, storage, or handling.
- Any promotional or complimentary item supplied with the order is returned where required.
For clothing and fashion products, customers should try the product carefully without removing tags or damaging the garment if they are unsure about the fit.
We reserve the right to reject a return if the returned item does not satisfy the applicable eligibility requirements.
4. Damaged Products
Customers should carefully inspect the package at the time of delivery. If the outer packaging appears severely damaged, opened, torn, wet, or tampered with, customers should record the condition of the package before opening it and, where possible, inform the delivery executive.
If a product is damaged, customers should contact us as soon as possible after delivery. We may request photographs or videos showing:
- The outer shipping package.
- The shipping label.
- The product received.
- The damaged or defective portion.
- The original packaging and tags.
This information helps us investigate the issue with our logistics or fulfillment partners and determine the appropriate resolution.
5. Wrong Product or Incorrect Variant
If you receive an item that is different from what you ordered, please contact us promptly with your order number and supporting photographs.
Examples may include:
- Wrong product.
- Wrong color.
- Wrong size or variant.
- Incorrect quantity.
- Product materially different from the ordered item.
After verification, we may provide a replacement, exchange, or another appropriate resolution depending on product availability and the circumstances of the case.
6. Size and Fit Issues
Men’s fashion products can vary in fit depending on the style, fabric, manufacturer, and product design. Customers are encouraged to carefully check the size chart and product information before placing an order.
A size or fit issue may be eligible for exchange only where an exchange option is specifically available for the relevant product. Availability may depend on stock, product category, and the conditions stated on the product page.
Customers are responsible for selecting the appropriate size based on the measurements provided.
Products that have been worn, washed, altered, stained, damaged, or otherwise used may not qualify for a size-related exchange.
7. Non-Returnable Items
Certain products may not be eligible for return or exchange because of their nature, hygiene considerations, customization, clearance status, or other restrictions.
Unless otherwise stated on the product page, non-returnable products may include:
- Products marked as final sale.
- Customized or personalized products.
- Products specifically identified as non-returnable.
- Products damaged after delivery due to customer handling.
- Products that have been washed, altered, stained, or substantially used.
- Products returned without required tags or packaging.
- Items where the applicable return period has expired.
The product-specific return terms displayed at the time of purchase may take precedence over general return conditions.
8. How to Request a Return
To request a return, replacement, or exchange, please contact our customer support team using the details below:
Email: upnadress@gmail.com
Phone: 8372877522
Please provide:
- Customer name.
- Order number.
- Date of purchase.
- Product name.
- Reason for return.
- Photographs or videos, where relevant.
- Any other information requested by our support team.
Our team will review the request and provide further instructions.
Customers should not send products to an address other than the return address communicated by our team. Unauthorised returns may experience delays or may not be processed.
9. Return Verification
All returned products may be inspected after they reach us. The inspection may verify the product's condition, tags, packaging, accessories, and reason for return.
Approval of a return request before the product is shipped does not necessarily constitute final acceptance. Final eligibility may be determined after the returned product is received and inspected.
If the returned product fails to meet the applicable conditions, we may reject the return and, where appropriate, arrange to send the product back to the customer.
10. Refund Policy
If a refund is approved, the refund amount and method will depend on the original payment method and the circumstances of the return.
Where applicable, refunds may be processed after the returned product has been received and successfully inspected.
Depending on the payment method and banking/payment service provider, the time required for the refunded amount to appear in the customer's account may vary.
Customers should understand that processing times controlled by banks, payment gateways, card issuers, or other financial institutions are outside our direct control.
11. Refund Amount
For an approved return, the refundable amount may depend on the reason for the return and the applicable terms of the order.
Where the issue is attributable to us, such as receiving the wrong product or a verified damaged/defective product, we may provide an appropriate refund or replacement according to the circumstances.
Where a return is permitted for reasons such as customer preference, size selection, or other non-defect reasons, applicable shipping or return charges may be deducted where permitted and disclosed.
Any non-refundable charges, promotional discounts, shipping charges, or other applicable deductions will be communicated where relevant.
12. Refund Processing Time
After a return is approved and the refund is initiated, the amount may take several business days to appear in the customer's original payment account.
The exact time can vary based on:
- Payment method.
- Bank processing time.
- Payment gateway.
- Card issuer.
- Weekends and public holidays.
- Internal verification requirements.
If a refund has been confirmed by us but has not appeared after the expected processing period, customers may contact us with their order details so that we can assist with the status.
13. Cash on Delivery Orders
For Cash on Delivery orders, the refund process may differ from prepaid orders because no online payment was collected at the time of purchase.
Where a refund is approved for a COD order, we may request appropriate bank account or other payment details necessary to process the refund. Customers are responsible for providing accurate information.
We will not be responsible for delays resulting from incorrect or incomplete payment details supplied by the customer.
14. Exchanges and Replacements
Where an exchange or replacement is approved, the replacement will depend on product availability.
If the exact product, size, color, or variant is unavailable, we may offer another suitable resolution, such as a refund or alternative product where applicable.
Replacement products may be subject to the same eligibility requirements as the original order.
15. Order Cancellation
Customers may request cancellation before an order has been processed or dispatched.
Once an order has been shipped, cancellation may no longer be possible. In such cases, customers may need to follow the applicable return process after delivery, if the product qualifies for return.
We reserve the right to cancel an order in circumstances including product unavailability, pricing or listing errors, suspected fraudulent activity, incomplete information, logistical limitations, or other legitimate operational reasons.
If we cancel a prepaid order, an applicable refund will be processed according to the payment method and applicable terms.
16. Refused or Undelivered Orders
Customers are encouraged to accept their confirmed orders and coordinate with the delivery provider when necessary.
If an order is repeatedly refused, the customer is unavailable, an incorrect address or contact number is provided, or delivery fails because of customer-related circumstances, additional shipping or return-to-origin costs may arise.
Any refund in such circumstances will be subject to the applicable order and return conditions.
17. Promotional Products and Free Gifts
Orders placed during special promotions, discounts, bundles, or campaigns may have additional return conditions.
If a free gift or promotional item was included with an order, customers may be required to return the promotional item along with the main product when requesting a refund or return.
The final refund amount may be adjusted where promotional terms require the value of a free gift or bundled benefit to be accounted for.
18. Product Availability and Replacement
We make reasonable efforts to maintain accurate inventory information. However, stock may become unavailable between the time an order is placed and the time a replacement is requested.
If a replacement is approved but the same product is unavailable, we will communicate the available options to the customer.
19. Customer Responsibilities
Customers are responsible for:
- Providing correct delivery and contact information.
- Checking product details and size information before ordering.
- Keeping the order confirmation and invoice.
- Inspecting products promptly after delivery.
- Reporting eligible issues within the applicable period.
- Preserving the original packaging and tags when requesting a return.
- Providing accurate information required for refund processing.
- Packing returned products securely.
We are not responsible for return issues caused by incorrect information supplied by the customer.
20. Fraudulent or Abusive Return Requests
We reserve the right to investigate suspicious, fraudulent, repetitive, or abusive return claims.
Examples may include:
- Returning a different product from the one purchased.
- Returning a used or damaged product while claiming it was received damaged.
- Repeatedly claiming false delivery or product issues.
- Manipulating product tags or packaging.
- Submitting misleading photographs or information.
Where misuse is identified, we may reject the return or take other appropriate action permitted under applicable law.
21. Changes to This Policy
We may update this Return and Refund Policy from time to time to reflect changes in our products, business practices, logistics arrangements, payment methods, or applicable legal requirements.
Any updated policy will be published on upnadress.com with a revised effective date. Customers are encouraged to review this page before placing an order.
22. Contact Us
If you have any questions about returns, refunds, exchanges, replacements, cancellations, or order-related issues, please contact us.
upnadress.com
Business Owner: Alak Das
Email: upnadress@gmail.com
Phone: 8372877522
Address: Village – Damodarpur, Iswarpur, Chandipur, Dist. Purba Medinipur, West Bengal – 721659, India
GST No.: 19APUPD0244E1Z0
We value our customers and aim to handle every genuine return and refund request fairly, transparently, and within a reasonable time. Our customer support team will make reasonable efforts to assist customers with eligible concerns and provide an appropriate resolution based on the product, order details, and applicable terms.